> #omnichannel

Kustomer is an AI-powered CRM platform designed for customer service teams that provides a unified view of every customer interaction. Its AI features include automated conversation routing, suggested replies, and customer sentiment analysis.

IBM Watson Assistant is an enterprise AI chatbot and virtual agent builder that enables businesses to create conversational interfaces across multiple channels. It features visual dialog building, LLM integration, and robust enterprise security.

NICE CXone is a cloud contact center platform with integrated AI that powers omnichannel customer interactions including voice, chat, email, and social media. It includes AI-driven workforce management, analytics, and agent assist capabilities.

Five9 is an AI-powered cloud contact center solution that provides intelligent virtual agents, agent assistance, and workforce optimization tools. Its Genius AI suite includes predictive routing, real-time coaching, and automated quality management.

Genesys AI is a comprehensive customer experience platform that uses AI to orchestrate personalized interactions across voice, chat, and digital channels. It offers predictive engagement, AI-powered bots, and empathy-based AI for contact centers.

Gladly is a customer service platform that centers on the customer rather than tickets, providing a unified lifelong conversation across all channels. It uses AI to assist agents with suggested responses and to power self-service AI sidekick capabilities.

Dixa is a conversational customer service platform that unifies phone, email, chat, and social media in a single agent interface powered by AI. Its Dixa Conversation Engine uses AI routing, chatbots, and agent assist to improve service efficiency.