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Gladly is a customer service platform that centers on the customer rather than tickets, providing a unified lifelong conversation across all channels. It uses AI to assist agents with suggested responses and to power self-service AI sidekick capabilities.
Category
Customer Support
Subcategory
Help Desk
// ACCESS METHODS
Web AppAPI
// COMPLIANCE
●SOC2○ISO27001●GDPR○HIPAA
● certified · ○ not verified
// DATA STORAGE
Region
—
Trains on Data
—
Self-hostable
No
// PRICING DETAIL
Free Tier
Not available yet
Paid Plans
Hero (agent) and Sidekick (AI) pricing on request
API Cost
Not available yet
// MORE IN HELP DESK
Z
Zendesk AICustomer SupportHelp Desk
#help desk#ticketing#ai agents
K
KayakoCustomer SupportHelp Desk
#help desk#live chat#ticketing
F
FreshdeskCustomer SupportHelp Desk
#help desk#multichannel support#freddy ai
// USE CASES
Retail and e-commerce customer service teamsUnified customer conversation history managementAI-powered self-service chatbot deploymentVoice, email, chat, and SMS support in one platformCustomer loyalty and repeat purchase support