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Freshdesk is an AI-powered cloud help desk software by Freshworks that enables businesses to deliver exceptional customer support across email, chat, phone, and social media. Its Freddy AI provides automated resolutions, ticket classification, and agent assistance.
Category
Customer Support
Subcategory
Help Desk
// ACCESS METHODS
Web AppiOS AppAndroid AppAPI
// COMPLIANCE
○SOC2○ISO27001●GDPR○HIPAA
● certified · ○ not verified
// DATA STORAGE
Region
—
Trains on Data
—
Self-hostable
No
// PRICING DETAIL
Free Tier
Free for up to 10 agents
Paid Plans
Growth $15/agent/month, Pro $49/agent/month, Enterprise $79/agent/month
API Cost
Not available yet
// MORE IN HELP DESK
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#help desk#ticketing#ai agents
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#help desk#live chat#ticketing
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KustomerCustomer SupportHelp Desk
#crm#customer service#ai routing
// USE CASES
Multi-channel customer support managementAI-powered automated ticket resolutionSelf-service portal and knowledge baseCustomer support team collaborationSLA management and reporting