N
NICE CXone is a cloud contact center platform with integrated AI that powers omnichannel customer interactions including voice, chat, email, and social media. It includes AI-driven workforce management, analytics, and agent assist capabilities.
Category
Customer Support
Subcategory
Help Desk
// ACCESS METHODS
Web AppAPIDesktop App
// COMPLIANCE
●SOC2●ISO27001●GDPR●HIPAA
● certified · ○ not verified
// DATA STORAGE
Region
—
Trains on Data
—
Self-hostable
No
// PRICING DETAIL
Free Tier
Not available yet
Paid Plans
Per-agent monthly pricing, enterprise contracts
API Cost
Not available yet
// MORE IN HELP DESK
Z
Zendesk AICustomer SupportHelp Desk
#help desk#ticketing#ai agents
K
KayakoCustomer SupportHelp Desk
#help desk#live chat#ticketing
F
FreshdeskCustomer SupportHelp Desk
#help desk#multichannel support#freddy ai
// USE CASES
Enterprise omnichannel contact center operationsAI-powered workforce scheduling and managementReal-time agent assist and next-best-actionPost-call analytics and reportingCustomer journey orchestration across channels