O
Observe.AI is a conversation intelligence platform for contact centers that uses AI to analyze 100% of customer interactions for quality assurance and agent coaching. It provides real-time agent assist, automated QA scoring, and performance analytics.
Category
Customer Support
Subcategory
Live Chat
// ACCESS METHODS
Web AppAPI
// COMPLIANCE
●SOC2●ISO27001●GDPR●HIPAA
● certified · ○ not verified
// DATA STORAGE
Region
—
Trains on Data
—
Self-hostable
No
// PRICING DETAIL
Free Tier
Not available yet
Paid Plans
Enterprise pricing based on agent seats
API Cost
Not available yet
// MORE IN LIVE CHAT
L
LiveChatCustomer SupportLive Chat
#live chat#customer service#chatbot
C
CrispCustomer SupportLive Chat
#messaging#live chat#shared inbox
T
Tawk.toCustomer SupportLive Chat
#free live chat#customer support#website chat
// USE CASES
Automated quality assurance scoring for call centersReal-time agent guidance during customer callsAgent performance coaching and trainingCompliance monitoring and risk detectionCustomer sentiment and intent analytics